Man with Van Custom House Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Custom House provides removal and related services, including local and regional man and van transport, moving and light haulage. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Client means the individual or business requesting and paying for the services.
Company means Man with Van Custom House providing the services.
Services means any removal, transport, loading, unloading, packing, unpacking, or related services supplied by the Company.
Vehicle means any van or other vehicle used by the Company in providing the services.
Goods means any items, furniture, personal effects, equipment or other property that the Company is asked to transport or handle.
2. Scope of Services
The Company provides man and van removal services within Custom House and surrounding areas, as well as to and from other locations within the United Kingdom. Services may include domestic removals, small office moves, student moves, furniture collection and delivery, and related local transport tasks as agreed at the time of booking.
The precise scope of the services, including locations, date, time, number of movers, and vehicle size, will be confirmed in the booking confirmation. The Company is not responsible for any services not expressly agreed in writing or verbally confirmed and recorded at the time of booking.
3. Booking Process
3.1 Booking requests
To request a booking, the Client must provide accurate and complete information regarding the move, including addresses, access details, approximate inventory or load size, special handling requirements, and preferred dates and times. Quotations are based on the information supplied by the Client.
3.2 Confirmation of booking
A booking is not confirmed until the Company has accepted the booking request and provided confirmation, which may be given verbally or in writing. The Company reserves the right to decline any booking request at its discretion.
3.3 Changes to booking
Any changes to the booking, including date, time, addresses, or scope of work, must be communicated to the Company as early as possible. Changes are subject to availability and may result in a revised quotation or additional charges. If the Client substantially changes the service requirements on the day, the Company may need to adjust the price or, if necessary, decline to carry out work that is significantly different from the original booking.
4. Quotations and Pricing
4.1 Basis of quotation
Quotations are based on the details provided by the Client, including the size of the move, distance between addresses, access conditions such as stairs, lifts and parking, and any special handling or timing requirements. The Company may charge by the hour, by a fixed fee, or by another agreed method. Any estimate is not binding if the information given by the Client is incomplete or inaccurate.
4.2 Additional charges
Additional charges may apply in the following circumstances:
Delays caused by the Client, third parties, or access restrictions beyond the Companys control.
Waiting time due to keys not being available or properties not being ready to move in or out.
Long carry distances from the Vehicle to the property where this was not notified at the time of booking.
Extra items or greater volume of Goods than originally declared by the Client.
Parking fees, congestion charges, tolls, or penalties incurred due to inadequate parking arrangements not caused by the Company.
4.3 Validity period
Quotations are generally valid for a limited period specified at the time of issue. The Company reserves the right to adjust prices to reflect changes in fuel costs, operating costs, or other relevant factors if the service date is significantly later than the quotation date.
5. Access, Parking and Client Responsibilities
5.1 Access to properties
The Client is responsible for ensuring safe and reasonable access to both collection and delivery addresses, including providing accurate information on stairs, lifts, restricted doorways, low ceilings, and any other obstacles. If access is unsafe or severely restricted, the Company may refuse to handle certain items or may need to apply additional charges.
5.2 Parking arrangements
The Client is responsible for arranging suitable parking for the Vehicle at all addresses, including securing any necessary permits or permissions. Any parking fines or penalties incurred as a direct result of insufficient or illegal parking instructions given by the Client may be charged to the Client.
5.3 Preparation of Goods
The Client must ensure that Goods are properly packed, secured, and labelled where necessary. Fragile items should be adequately protected, and any items that require dismantling should be disassembled unless otherwise agreed. The Client is responsible for removing or securing loose fittings and fixtures, including ceiling lights, wall-mounted items, and appliances, unless a specific service has been agreed for this work.
6. Payments
6.1 Payment terms
Payment terms will be communicated at the time of booking. The Company may require a deposit to secure a booking, with the balance payable on or before completion of the service. Payment methods accepted will be confirmed during the booking process. Time-based services are typically rounded up to the nearest agreed charging unit, such as half-hour or hour intervals.
6.2 Deposits
Where a deposit is required, the booking will not be fully secured until the deposit has been received by the Company. Deposits may be non-refundable in certain circumstances as set out in the cancellation provisions below.
6.3 Overdue amounts
If the Client fails to pay any amount due under these Terms and Conditions, the Company reserves the right to charge interest on overdue sums and to withhold further services until payment is received. The Company may also exercise a lien over Goods in its possession until full payment is made.
7. Cancellations and Postponements
7.1 Client cancellations
If the Client wishes to cancel a booking, the Client must notify the Company as soon as possible. The following cancellation charges may apply unless otherwise agreed in writing:
Cancellation more than 7 days before the scheduled service date: no cancellation fee, but any non-refundable third-party costs may be charged.
Cancellation between 48 hours and 7 days before the service date: the Company may retain all or part of any deposit paid or charge a reasonable cancellation fee.
Cancellation less than 48 hours before the service date or on the day of service: up to 100 percent of the quoted price may be charged.
7.2 Postponements
Requests to postpone a booking are subject to availability and may be treated as a cancellation and re-booking at the Companys discretion. Any postponement fee will be confirmed to the Client at the time of the request.
7.3 Company cancellations
The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, illness, accidents, or safety concerns. In such cases, the Company will make reasonable efforts to reschedule the service or provide a refund of any deposit paid, but will not be liable for consequential losses.
8. Liability and Limitations
8.1 Duty of care
The Company will exercise reasonable care and skill in providing the services and handling the Goods. However, liability is subject to the following limitations and exclusions.
8.2 Exclusions of liability
The Company will not be liable for:
Loss or damage arising from the Clients failure to pack Goods properly or to prepare them for transport.
Damage to Goods where pre-existing defects, weaknesses, or instability were present, including assembled furniture that is not designed for repeated dismantling and reassembly.
Loss of or damage to items packed by the Client in boxes or containers that the Company has not packed, unless external damage to the container is evident.
Loss of data or software from computers, phones, or electronic devices.
Loss of or damage to perishable items, plants, cash, jewellery, important documents, or valuables, which the Company recommends are kept with the Client at all times.
8.3 Limits of liability
Unless otherwise agreed, the Companys liability for loss or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable amount having regard to the value of the Goods and the price of the services. The Client is responsible for arranging any additional insurance cover if required.
8.4 Indirect and consequential loss
The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the services, even if advised of the possibility of such losses.
9. Client Warranties
The Client warrants that:
The Client is the owner of the Goods or is authorised by the owner to arrange for their removal and transport.
The Goods do not include any prohibited or dangerous items, including explosives, flammable materials, illegal substances, or items that are unsafe to transport.
All information provided to the Company is complete, true, and accurate to the best of the Clients knowledge.
10. Waste and Disposal Regulations
10.1 General waste responsibilities
The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a household waste collection authority and will not remove general rubbish, fly-tipped waste, or hazardous materials except where explicitly agreed and authorised by relevant regulations.
10.2 Prohibited waste
The Company will not handle or dispose of hazardous or regulated waste including but not limited to chemicals, solvents, asbestos, gas cylinders, medical waste, or any items requiring specialist disposal. The Client must arrange for proper disposal of such items through licensed providers.
10.3 Waste removal services
Where the Company agrees to remove unwanted items for disposal, the Client confirms that they have the right to dispose of those items and that they are not hazardous. Any waste removal service will be carried out in line with waste carrier obligations and disposal regulations, and additional charges may apply for disposal fees, recycling, or transfer station costs.
11. Delays and Events Beyond Control
The Company will make reasonable efforts to arrive and complete the services at the agreed times, but timing is not guaranteed. The Company is not liable for delays caused by events beyond its reasonable control, including traffic, road closures, weather conditions, accidents, police or security checks, or delays caused by third parties. In such circumstances, the Company will keep the Client informed where possible and complete the work as soon as reasonably practicable.
12. Complaints and Claims
12.1 Reporting issues
If the Client wishes to raise a concern or complaint about the services, they should notify the Company as soon as possible, preferably on the day of the move or within a reasonable time afterwards. For claims relating to loss or damage to Goods, the Client should provide details and evidence of the issue.
12.2 Investigation
The Company will investigate any complaint in a fair and timely manner. The Client agrees to cooperate with any reasonable requests for information or evidence to assist the investigation. Where appropriate, the Company may offer a repair, replacement, or reasonable compensation, subject to the liability limitations set out in these Terms and Conditions.
13. Privacy and Data
The Company will use the Clients personal information only for the purpose of providing services, managing bookings, handling payments, and, where permitted, contacting the Client regarding services. Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell personal data to third parties.
14. Termination of Services
The Company may terminate or suspend the provision of services immediately if the Client behaves in a threatening, abusive, or unsafe manner, if there is a serious breach of these Terms and Conditions, or if continuing the work would pose an unacceptable risk to staff, property, or third parties. In such cases, the Client may still be liable for some or all of the charges.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.
16. General Provisions
16.1 Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
16.2 Entire agreement
These Terms and Conditions, together with any written or recorded booking confirmation, constitute the entire agreement between the Client and the Company in relation to the services and supersede any prior discussions or understandings.
16.3 Variations
The Company may update or amend these Terms and Conditions from time to time. The terms applicable to a particular booking will be those in force at the time the booking is confirmed, unless the parties agree otherwise in writing.
By confirming a booking with Man with Van Custom House, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
